Executing Operational Excellence Workshop
October 23rd, 2024 by Brian Suerth
Instructor: Jonathan Blakey & Trevor Bohannan
Time: 02/06/2025 8:30 AM - 02/07/2025 12:00 PM
COURSE DESCRIPTION: Elevate your operational standards with TAG's "Executing Operational Excellence Workshop." This NEWLY DESIGNED in-depth training enables you to assess your organization's operational health through targeted KPIs, streamline your support with effective onboarding strategies that drive exceptional customer experience, and construct impactful Business Reviews. Merging theoretical know-how with hands-on exercises, the workshop is an indispensable experience for managers, team leads, and operational staff seeking to excel in operational effectiveness.
Key Features:
- Understand how to gauge the operational health of your organization
- Master systemized approaches for continual operational improvements
- Develop a robust customer support system, starting with effective onboarding
- Learn to drive customer success through impactful QBRs and annual strategy reviews
We will also dive into the following key areas:
- Leveraging technologies that drive operational success
- Tech stack adoption and evolution
- Team dynamics - accountability charts, gaps, and career paths
WHO SHOULD ATTEND: Owners, Senior Management, Operation Managers, IT Managers
Posted in: Courses