Operations Training: Processes and Procedures to Drive Performance and Profitability
July 5th, 2023 by Brian Suerth
Instructor: Jonathan Blakey & Trevor Bohannan
Time: 09/21/2023 8:30 AM - 09/22/2023 12:00 PM
Location: Orlando, FL
COURSE DESCRIPTION: With a focus around the MTSP moving through TAG'S IT Maturity Phases from a starting cost center to optimized strategic asset and implementing processes that drive profits and productivity, we will work through:
- Accountability Charts, Gaps and Career Paths
- SLA, Metrics and KPIs
- Tech Stack Adoption and Evolution
- Optimal Service Catalog
- Onboarding and Documentation
- Team Dynamics
- Strategy and QBRs
WHO SHOULD ATTEND: Owners, Senior Management, Operation Managers, IT Managers
Posted in: Training